Needs Assessment
Confirm material characteristics, process goals, processing capacity, pollution control, experimental environment and site conditions.
Service Support
TENCAN provides comprehensive service support including free sample grinding, technical consultation, on-site installation, training, and after-sales warranty. Our professional team ensures reliable powder equipment solutions from lab testing to productio
Technical support throughout the project life cycle
Service content, response methods and delivery scope will be confirmed based on equipment configuration, material process, project location, usage conditions and contract agreements.
Program communication
Discuss configuration around equipment model, container media, accessories, control methods or controlled atmosphere modules.
Delivery preparation
Coordinate equipment inspection, documentation, packaging, transportation, installation conditions and preparations after arrival.
Usage support
provides follow-up cooperation in operation, maintenance, spare parts and fault communication to help the equipment maintain stable operation.
Service Coverage
Referring to the common needs of overseas customers in selection, testing, delivery and use, we will focus our communication on the actual nodes of equipment and projects.
Selection and technical communication
Sort out the application conditions and configuration direction of crushing, grinding, screening, mixing, sintering, glove boxes and related scientific research equipment.
Sample and Process Support
In applicable projects, communicate equipment, containers, media and operating recommendations around materials, target metrics and test results.
Installation and training cooperation
Communicate installation preparation, equipment inspection, debugging conditions, operating points and safety precautions according to the project progress.
Maintenance and follow-up response
Coordinate technical and service support based on actual conditions for usage problems, wearing parts, spare parts and maintenance plans.
Common project communication questions
How to confirm whether the equipment configuration is suitable?
Please provide materials, processes, target indicators, processing volume, site conditions and expected procurement stage; the team will communicate the configuration scope accordingly. What delivery support can
provide?
can communicate around technical information, packaging, transportation, installation preparation and operational training. The specific scope is subject to project confirmation and contract agreement.
What should I do if there are problems when using the equipment?
Please provide the device model, phenomenon, alarm information, and on-site photos or videos to facilitate preliminary judgment and coordination of follow-up support. Does
support international projects?
can communicate suitable delivery and remote support arrangements based on destination, on-site power, transportation method and documentation requirements.
Before contacting technical support, it is recommended to prepare this information
- Equipment model, serial number or confirmed project configuration
- Materials, usage environment, current issues and Time of occurrence
- On-site photos, videos, alarm information or operation records (if applicable)
- Preferred communication method and contact time
Solution Consultation
Find the Glove Box Solution That Fits Your Needs
Tell us about your application, chamber size, H2O/O2 specifications, or integration requirements, and our engineers will recommend a suitable configuration.
- Standard products and customized integration available
- Your requirement details are kept strictly confidential
Questions? Contact our technical specialists.